Terms and Conditions
General
Karacha Music Ltd accepts no liability (to the fullest extent of the law) for the accuracy of information contained within the website or other relating media. These errors may be typographical or technical.
Secure Transactions
Our online credit card processing is carried out by Protx & Paypal. These secure processors ensure all customer details are encrypted and are never disclosed to third parties. Karacha Music Ltd will not approach you for credit card details, if you believe you have received fraudulent emails please contact karacha.com immediately.
Communications
Karacha.com provides a newsletter service. The newsletter is published by karacha.com and is regularly emailed to our customers providing them with changes to services, special offers etc. The newsletter is strictly “opt in” at registration. You can “opt out” at any time by logging in, clicking "Your Account" and deselecting.
We do not send any third party information.
Promotions
Promotional vouchers may only be used one per transaction. Karacha.com distributes promotional vouchers free of charge, they remain the property of karacha.com and therefore we reserve the right to not accept them.
Cancellation
You may cancel your order by informing us in writing up to seven days after the day of delivery. Goods are to be returned at the customer's expense in an unused, unopened, resalable condition without any damage to the product or its packaging. Please ensure returned goods are well packaged, they must arrive in the state they left Karacha for cancellation to take effect. We will refund your money (minus initial delivery charge) within 30 days of the cancellation or within 14 days of our receipt of the goods. Returned goods must be accompanied by a note stating, the customer's name and order number, date of purchase and reason for cancellation.
Returns
If an incorrect item is received please contact karacha.com immediatly, in the case of instrumnets a courier will be arranged to collect the item and in the case of smaller items the cost of second class post will be refunded to the customer. Please see below for warranty information and courier damage.
Teacher Approval
Karacha sells to many thousands of music teachers around the world and our brands are recommended at all levels. We are so confident in our products that if a teacher plays any instrument purchased from Karacha and deems it sub standard a restocking fee will not be applied to the return. The returned instrument must be accompanied by a letter from the teacher explaining in what way the instrument has varied from the description (eg Violin not tuning correctly). Once the instrument is received back if our technicians agree (eg the violin would be setup, and checked digital tuner) then no restocking fee will be applied. If our technicians disagree we will be happy to send a video showing the instrument's serial number and the instrumnet being played to its full ability.
Courier Damage
The customer agrees to check all items thoroughly on receipt, any damage caused by the courier must be reported within 3 days of receipt. Courier damage is rare but when it occurs it will resemble misuse, such as being dropped. If your item has any sign of damage on arrival please report this immediatly or at least within 3 days - we will take immeidate action to repair or replace your instrument. After 3days it will not be evident whether the damage has been caused by the courier, accidental damage or misuse and therefore warranty will not cover repairs.
Missing Items
Please check your order thouroughly on receipt, and report any missing items immediatly, after 3 days such claims will not be accepted.
1 Year Warranty
Certain products will be provided with a warranty card, this will be stated in the description. For warranty to be in place you must complete and return this card. Warranties when offered cover factory faults, they do not cover any damage due to mis use. accidental damage or courier damage (see above). Warranty is offered on a return to base basis, the customer must either return the item to our shop in person or via courier. Karacha can organise courier transport of small - medium items (ie saxophone - Guitar) in both directions for a total of £20. The customer is responsible for the packaging. More information on warranty is available by clicking here
Access to Karacha.com
Karacha.com grants you limited personal use of this site. You may not download or modify any portion of the website without prior written consent from karacha Music Ltd. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Karacha Music Ltd.. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Karacha.com and our affiliates without express written consent. Breaching our copyright will result in prosecution.
Important
- We reserve the right to alter our privacy policy and terms and conditions at any time without prior notice.
- We reserve the right to refuse to serve anyone for any reason, which need not be disclosed.
- We will not be held liable for any loss or damaged caused by us when,
- We are not in breach of care.
- You have breached our terms and conditions.
- It is a non-consumer loss, i.e. lost data, business interruptions and lost profits.
- If any part of these terms and conditions are proved unfair under the Unfair Terms in Consumer Contract Regulations 1999, the remaining contract will still act.
If you have any questions regarding our terms and conditions please contact us in writing via our contact us page or write to –
Karacha Music Ltd
2-4 Balloo Avenue
BT20 4WF
Karacha.com is based in the United Kingdom.
Customer Services may be contacted by telephone on: 0845 200 83 43 (Mon - Fri 9.30-4.30, calls charged at local rate)
Karacha.com, its logos and site content are protected by both U.K. & International copyright laws.
In using and purchasing from Karacha.com you agree to the above terms and conditions.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.
The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.
· Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.
· Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.
Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
Karacha Music Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new amp from us we would accept their old amp and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item.
Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol.
Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.