From January 2009 all returned items must be accompanied by our returns form. Please click here to view the form and then print, complete and return. If you do not have access to a printer please include all the details in the form as part of a covering letter with your return.

At Karacha we want to keep buying and returning items as simple as possible, if you need to return an item please read below to see which scenario best describes your situation (for online auction returns go to point 5).

Please note you may not return any item for any reason outside of 30 days of the date of despatch. Items outside of 30 days are covered by a manufacturer's warranty.

1 - I would like to return a brand new unopened, unused item for refund within 30 days.

If you have an item which is entirely as it left our warehouse, packaging untouched etc you may return it to us for a full refund within 30 days of receipt. The return is at the postage cost of the customer and the refund will not include the original postage. If the item has been opened the return will be refused, it will be returned to the customer and postage billed. If an item was sent "Free Post" we will deduct a fee to cover the original postage.

2 - I would like to return an item which has been opened. Changed my Mind.

In most cases the return will be refused and returned to the customer and postage billed.

If you are trialing one of our instruments under the 7 day teacher approval scheme please ensure you tell us at purchase and this will be recorded on your order, you can email us if you are buying online. Please ensure your teacher uses their own mouthpiece, any instrument which is returned within 7 days with an opened mouthpiece will have 10% restocking deducted to replace the mouthpiece. If you are returning the instrument please include a letter from the tutor.

3 - I would like to return an item which has been opened. Believed to be faulty / courier damaged.

If you find that an item purchased from karacha.com is defective you may return it within 30 days. On receipt karacha.com technicians will verify the fault. Outside of 30 days these issues are covered by your manufacturers warranty. If the item is verified as faulty Karacha.com will offer an exchange or refund. The item's collection may be arranged by karacha.com or we may pay up to £7.00 for the buyer to return via royal mail. 

If an item arrives damaged as a result of the delivery, please sign for it as "damaged”, please contact Karacha immediately (within 24hours of signing) to report the damage, we will arrange collection of the damaged item by the delivering courier and send a replacement item.

4 - I would like to return an item. Wrong item delivered.

On the very rare occassion were a picking error occurs karacha will despatch the correct item immediatly. We will either collect or provide a return envelope for the the incorrect item.

5 - I bought an item in an auction.

If you purchased on an online auction site but used the "buy it now" option and paid full price then our standard returns policy detailed above applies.

If you purchased an item in an online auction at less than full retail you may return the item within 7 days if you believe it to be "not as described" or faulty (excluding any faults detailed in the description). Online auction items are generally clearance or b stock, they are sold as seen and are exempt from our standard returns policy. Outside of 7 days you may not return the item for any reason, and an ongoing manufacturers warranty is not provided.

 Returned goods must be accompanied by our returns form, please click here to view and then print the form.

Please ensure returned goods are well packaged, they must arrive in a re-saleable state for cancellation, exchange or refund. 

Please note: Cane & synthetic reeds as well as oral sprays and mouhpieces are exempt from our standard returns policy.

**  Regional exclusions may apply**

Delivery of instruments:

Please note due to courier restrictions all stringed instruments are sent de-tuned with strings loosend, you will need to set up the instrument on arrival.

International Returns

If you are returning an item for any reason it is at the cost of the buyer.